Support
How can we help?
Questions, bugs or feature requests – reach us by email. Check the FAQ as well, you might find your answer right here.
Email support
Write to us directly – we'll reply as soon as possible. Please include your device, OS version and app version (Menu → About). We answer in English and German.
Frequently asked questions
Why is no microphone signal shown?
Make sure dB Ride has microphone permission: your device settings → Apps → dB Ride → Permissions → Microphone → Allow. If it's already allowed, close the app completely and open it again.
GPS doesn't work / no route is recorded
Go to Settings → Apps → dB Ride → Permissions → Location and choose “While using the app” or “Allow all the time”. Also make sure location services are enabled on your device. Outdoors, GPS finds a signal faster.
How do I start a recording?
Tap the REC button at the bottom right of the main screen. Noise level and GPS are recorded together. To finish, tap STOP, name the recording and save it – it then appears under “My recordings”.
What's the difference between Free and Premium?
The free version includes all measuring features, GPS recording, the map, “noise by speed”, share cards of single recordings and comparing two recordings; it shows ads. Premium is a one-time purchase, no subscription: no ads, compare up to 8 recordings including saving and sharing, CSV and PDF export.
How do I export my recordings?
Open a recording and tap the share icon. You can share a share card image right away. CSV and PDF export are part of Premium.
I bought Premium but it isn't showing.
Use “Restore purchase” in the app and make sure you are signed in with the same Google or Apple account you used to buy it. If that doesn't help, email us with your device, OS version and purchase date (please no payment details).
The readings seem too high or too low.
Smartphone microphones aren't calibrated and differ between models. If you have a reference meter, you can set a calibration offset (up to ±15 dB in 0.5 dB steps) in the settings. For comparisons, the key is always using the same phone in the same position. More: Are phone decibel meter apps accurate?
Does the app send my data anywhere?
Your recordings stay on your device – no account, no cloud. For the map and place names, coordinates are sent to map services; the free version shows ads via Appodeal. Details in the privacy policy.
How do I change the app language?
Menu (top right) → Settings → App language. You can choose English or German.
How do I delete my stored data?
Delete single recordings under “My recordings”. Remove all trips via Settings → “Delete all trips”. Uninstalling the app also deletes all local data.
More information
Privacy
What dB Ride does with your data – and what it doesn't.
Privacy policy →Google Play
Updates, ratings and reviews. We'd really appreciate a rating.
On Google Play →App Store
dB Ride for iPhone – updates and ratings.
On the App Store →Not installed yet?
dB Ride is free for Android and iOS.